About Seatwave

Seatwave is in the business of getting passionate fans to the events they love by making it easier and safer to buy and sell tickets. As Europe’s largest online fan-to-fan ticket exchange, we have more than 250,000 tickets on sale at any one time and each and every one is fully guaranteed. In under a year we have become the biggest ticket exchange in the UK, and with a presence in a further four European markets, we think this is just the beginning.

Launched by Joe Cohen in February 2007, Seatwave was founded in the belief that fans needed a safe and secure way of buying tickets on the secondary market. Before now, fans have either had to navigate the murky world of dodgy touts in dark car parks, or the uncertainty of eBay with its lack of consumer protection. We also believe that by creating an open and transparent marketplace, Seatwave can help bring down prices in the secondary ticketing market. We want to ensure that people can buy the tickets they want, when they want them, at the right price, with the very best consumer protection available; or can sell tickets they no longer need in a secure and professional environment.

Seatwave’s market leading consumer protection products, TicketIntegrity™ and Ticketcover™, ensure fans always have peace of mind when buying tickets.

Ticketintegrity™ guarantees that buyers will receive the tickets they ordered in good time for the event. We tell buyers when the tickets will be posted and when they will get them in their hands. Sellers of tickets on Seatwave pay for replacement tickets, which we source, if they fail to deliver the tickets promised to their buyer. We do this to ensure our buyers are never let down. In the unlikely event that replacements can’t be found, Seatwave refunds 150% of what was paid.

All tickets bought on Seatwave are covered by Ticketcover™ which provides a full refund if an event is cancelled. This refund includes the full price of the tickets purchased, not just the face value, and the processing fee. Ticketcover even covers buyers for a range of other circumstances that may prevent them from attending their performance, such as transport failure or severe illness.

The company is based in London. http://www.seatwave.com